Sereniti Lighting ("Sereniti", "we", "us") respects your privacy and is committed to protecting the personal data you share with us. This policy describes what we collect, how we use it, and the choices available to you when you use our website or engage our services.
Information We Collect
We may collect information you provide directly, such as your name, email address, phone number, delivery address, and details about your project or enquiry. We also collect limited technical information automatically, such as your browser type, device, and how you interact with our site.
We do not knowingly collect personal information from children.
How We Use Your Information
We use your information to respond to enquiries, prepare quotations, fulfil orders, arrange delivery and installation, provide after-sales support, and improve our products and services. With your consent, we may also send you occasional updates about our work.
We process your data on the basis of your consent, the performance of a contract with you, and our legitimate interest in operating our business.
Sharing & Disclosure
We do not sell your personal information. We may share it with trusted service providers who help us operate — such as logistics, installation, and payment partners — and only to the extent necessary. We may also disclose information where required by law.
Cookies
Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features of the site.
Data Security & Retention
We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law.
Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent to marketing at any time. To exercise these rights, contact us using the details below.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Contact Us
For any privacy questions or requests, contact us at design@sereniti.ae or call +971 56 787 8789.